Domestic Shipping Policy
Shipping is free on all orders within the United States. All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.
International Shipping Policy
We only accept international orders from Vancouver and Toronto with $25 flat fee at the moment.
Shipping and Warranties
Invalid shipping address: we are unable to ship to P.O./APO/FPO BOXES.
Risk of loss: all products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, W.Cashmere. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when W. Cashmere delivers these items to the carrier.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
14 DAY RETURN POLICY
Free returns only apply to U.S. orders at the moment. You may return your purchase within 14 calendar days from the day your order was placed, with the exception of non-returnable items. Items must be returned in their original condition (unworn, unwashed, and sellable) with all tags attached and packaging. Please keep in mind when opening your purchase. If any of these requirements are not fulfilled, the return may not be processed.
NON-RETURNABLE ITEMSSales items, gloves, beanies, scarves, shawls, blankets, candles and gift cards.
HOW TO RETURN AN ITEM?
To request a return, simply navigate to Returns and have your order number and email address associated with your order ready. You’ll then tell us what you’d like to ship back and why. Once your request has been received and processed, a customer service representative will email your return confirmation as well as a shipping label to return your merchandise. Please note returns will be not accepted without prior authorization.
REFUNDS AND PROCESSING
Once your return has been processed, you will receive a confirmation email with your refund or store credit details.
LATE OR MISSING REFUNDSIf you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org