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Return

14 DAY RETURN POLICY

You may return your purchase within 14 calendar days from the day your order was placed, with the exception of non-returnable items. Items must be returned in their original condition (unworn and unwashed) with all tags attached and packaging. Please keep in mind when opening your purchase. If any of these requirements are not fulfilled, the return may not be processed.


NON-RETURNABLE ITEMS

Sales items, jewelry, scarves, shawls, blanket and gift cards.


EXCHANGES


We don’t offer direct exchanges online, but we do offer free returns for store credit so you can place a new order for an item in your preferred size or color.

HOW TO RETURN AN ITEM?

To request a return, simply navigate to  Returns and have your order number and email address associated with your order ready. You’ll then tell us what you’d like to ship back and why. Once your request has been received and processed, a customer service representative will email your return confirmation as well as a shipping label to return your merchandise. Or include a return label there?

Please note returns will be not accepted without prior authorization.

REFUNDS AND PROCESSING

Once your return has been processed, you will receive a confirmation email with your refund or store credit details.

 

Refund Method

Processing time

Return Fee

Credit Card / PayPal / Amazon Pay

7-14 Business Days

Prepaid Lable - $8.95

Store Credit

5 Business Days

Prepaid Lable - Complimentary



Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at love@wcashmereshop.com

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